Frequently Asked Questions
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Index
Can I return my products for refund?
We don't provide this option yet, however we aim to replace damaged products in line with our return policy.
What if I’m not happy about my products received?
You may provide feedback, but we can’t replace the product unless it is damaged, therefore you will have to refer to our returns policy.
How long does it take to receive my order?
It typically takes between 10 - 20 days to receive your products, however it is not limited to a specific time frame in our start up phase, in line with our delivery policy. In the event you want to know more information, you can email us via Support@ImFashion.co.uk
What if I want to cancel my order?
If you’ve already placed your order and we have not prepared it/sent it out, then you can cancel your order by emailing us at Support@ImFashion.co.uk
How do I give feedback?
You can provide feedback to us via Support@ImFashion.co.uk
What if my order doesn’t arrive on time?
You may contact us via Support@ImFashion.co.uk to find out where your order is and we will help you. We aim to deliver your order within 10 - 20 days, however it may take up to 30 days where processes are delayed and you will always receive your products.
What if I don’t receive my order?
You will always receive your order and we will do our best to keep you informed via email.
What if my order is damaged on delivery?
You must take a video of the damaged product and send it to us via Support@ImFashion.co.uk within 3 days of receiving your product. We will replace your product as stated in our returns policy.
