Returns Policy
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For our prototypes, we do not operate a returns process and we highly recommend using the size guide to help you determine your size. This is only for a limited run of 20 for sale, packaged well & signed for delivery.
Regards to our initial startup range (due to be phased out very soon), we operate the following refund policy: For now, we only provide returns for damaged products on delivery and do not provide a returns for refund process. You must initiate your return request within 5 days of receiving the product via the email address Support@ImFashion.co.uk and submit a video of your damaged products received. Once we've received your email, then we will consider your return request. If we accept your request, then we will request for your product back and will replace them within 20 days. When this happens, we aim to get your products replaced as soon as possible in line with our delivery policy, as we understand about the disruption that has occurred.
In summary:
1. Must initiate returns within 5 days*
2. Email to Support@ImFashion.co.uk
3. Submit video of damaged products
4. We will review your video evidence
5. We replace your item within 20 days**
*From the moment you receive your order
**if order successful for return, we accept claim
